Thursday November 12th, 2020
With the pandemic, Chatbot became urgent for this company. In-person services migrated to the Call Center, increasing the number of calls by 30% and the waiting list. The solution was transfer first-rate, more common services, to a virtual attendant, gaining scale, and freeing up people for more complex operations.
We were responsible for developing all APIs for integrating legacy systems with Chatbot services – 6 months of effort and a lot of dedication.
A job that demanded from our professionals, in addition to technical competence, business knowledge, and the ability to synchronize all stages of the project with the client’s expectations and the deliveries of the other supplier.
Following high technical rigor to meet demands for compliance, information security, and quality, several architectural and integration challenges were overcome. The result was so positive that we were invited to participate in the new versions of the ChatBot project, with more advanced features.
If robots can speak and think, only we can feel. And we are really happy!